Website Accessibility Policy

FMA Alliance, Ltd. (FMA) is committed to ensuring accessibility of its website for consumers, employees, and all members of the community alike with disabilities. All pages on FMA's website will conform to the W3C WAI's Web Content Accessibility Guidelines (WCAG) 2.0, Level AA conformance, or updated equivalents of these guidelines.

FMA has established a procedure whereby any website user or members of the public may present a complaint regarding compliance with the Americans with Disabilities Act (ADA), Section 504 and Title II related to the accessibility of any FMA web presence which is developed by, maintained by, or offered through FMA or third party vendors and open sources.

Website Accessibility

With regard to FMA's website and any official FMA web presence which is developed by, maintained by, or offered through third-party vendors and open sources, FMA is committed to compliance with the provisions of the Americans with Disabilities Act (ADA), Section 504 and Title II so that any website user or members of the public with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same benefits and services within the same timeframe as those without disabilities, with substantially equivalent ease of use; and that they are not excluded from participation in, denied the benefits of, or otherwise subjected to discrimination in any FMA programs, services, or activities delivered online. All existing web content produced by FMA, and new, updated and existing web content provided by third-party developers, will conform to Web Content Accessibility Guidelines (WCAG) 2.0, Level AA conformance, or updated equivalents, by January 1st, 2018. This Regulation applies to all new, updated, and existing web pages, as well as all web content produced or updated by FMA or provided by third-party developers.

FMA's Information Technology will be responsible for reviewing and evaluating new material that is published by FMA and uploaded to the website for accessibility on a periodic basis. The Chief Information Officer and General Counsel will be responsible for reviewing all areas of the FMA's website and evaluating its accessibility on a periodic basis. Any non-conforming webpages will be corrected in a timely manner.



Website Accessibility Concerns, Complaints and Grievances

Any website user who wishes to submit a complaint or grievance regarding compliance with the Americans with Disabilities Act (ADA), Section 504 or Title II related to the accessibility of any official FMA web presence that is developed by, maintained by, or offered through FMA, third-party vendors and/or open sources may complain directly to FMA. The initial complaint or grievance should be made using by emailing mkelleher@fmaalliance.com, calling 1-800-955-5598, or mailing the complaint to 12339 Cutten Rd. Houston, Texas 77066.

Whether or not a formal complaint or grievance is made, once FMA has been notified of inaccessible content, effective communication shall be provided as soon as possible to the reporting party to provide access to the information. The Complainant should not have to wait for the investigation of the complaint to be concluded before receiving the information that he/she was unsuccessful in accessing.

Complaints should be submitted in writing, via email, or dialing the number listed above. To file a complaint or grievance regarding the inaccessibility of the FMA's public website content, the Complainant should submit a description of the problem, including:

  • Name
  • Address
  • Date of the Complaint
  • Description of the problem encountered
  • Web address or location of the problem page
  • Solution desired
  • Contact information in case more details are needed (email and phone number)

The complaint or grievance will be investigated by the Chief Information Officer as well as FMA's General Counsel. The website user shall be contacted no later than five (5) working days following the date the website accessibility complaint or notification has been received by FMA. The procedures to be followed are:
  • An investigation of the complaint shall be completed within fifteen (15) working days.
  • The investigator shall prepare a written report of the findings and conclusions within five (5) working days of the completion of the investigation.
  • The investigator shall contact the Complainant upon conclusion of the investigation to discuss the findings and conclusions and actions to be taken as a result of the investigation.