Your Success is our Business

Make each call a Win-Win situation. That's our philosophy in a nutshell. Within our industry, we are known for our dedication to ethics and quality service.

Financial services

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Students loans

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Contact management

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What makes us different is what makes us excel.

What makes FMA different from all the rest? What sets us apart? We know all those other companies talk about quality, commitment, and results. They all have enterprise solutions that's going to help you be better, faster, more efficient. But can they actually prove it?

We can.

It's the way we do business, every day, for every client. We have concrete metrics in every aspect of our business that allow us to make continual incremental improvements to customize a solution that fits your business. We bring you the maximum return for your investment when you invest in us.

Account analytics

Most companies use just scoring to concentrate their efforts on the accounts that will yield the greatest return. We do more. We work the inventory in its entirety, we leave no stone unturned. We have a proprietary process of using a combination of metrics (not just scoring) that helps us identify inventory that will provide the most return for your investment. This allows us to put more concentrated, focused, and customized effort in those accounts, therefore maximizing your return.
We can find 85% of the dollars from 65% of the inventory. We still work 100% of the inventory, but we are able to focus and refine our efforts on the 65% of the inventory that is going to yield the most value.

Intelligent Negotiation Technology

All those other asset recovery companies have a way to pay online. But do they offer an intelligent, customizable, automated payment negotiator? Our notification letters are colorful, beautiful, and friendly - driving traffic to our Intelligent Negotiation engine. We can reach the consumers and patients that are otherwise unreachable via telephone. We can custom design a payment system specific to your business needs that maximizes the propensity to pay - therefore maximizing return and value. This Intelligent Negotiation engine is fully controlled, compliance minded, and customizable with an infinite set of criteria. Just another way FMA surpasses what are hurdles for our competitors. This service is free, at no cost to the consumer, patient, or your business.

Account analytics

We have a state-of-the-art call analytics program that allows us to monitor 100% of our calls. Call Analytics can scan for criteria such as:

  • script adherence
  • trigger language
  • extreme emotions
  • infinite criteria for data mining
This allows us to quality control and enforce our compliance minded policies.

Hiring & Training

We believe in our people and we invest in them. We have a highly selective hiring process and a rigorous paid training program. Every employee must pass two interviews, a background check, and drug screening. We verify all former employers and education. FMA can proudly say that we have an exceptionally low attrition rate for our industry. This is just another way that we stand out - we have real evidence that our processes and policies are working.

Our clients recognize the value our company brings to their businesses. Here are some of the few comments we are always hearing from our clients!

Executive at an international financial services company

“ Results like this do not happen by chance and is a direct result of the culture of compliance that exist at FMA. Thank You for these great results and Thank You to the team for making this happen on the front line. Keep up the great work! ”

Executive at a top tier hospital

“ FMA has been providing excellent service to [our top tier hospital] as a Primary Bad Debt vendor for 12 years. FMA consistently stays in the top tier when it comes to performance and customer service. ”

Director of Patient Financial Services at one of the nation's most respected health care systems

“ We were impressed with their collection tactics, reports, and the fact they were willing to customize areas to fit our particular patient population. During the two years we've worked with FMA Alliance, they have proved to have excellent customer service. ”

Director of Patient Financial Services at one of the nation's most respected health care systems

“ ... highest recommendation of the collection services agency, FMA Alliance. FMA Alliance has demonstrated a professional and ethical caliber and met all performance expectations. ”

Senior Vice President at one of the world's largest banks

“ Thank you for your continued commitment to ensuring we are at the top of the list when it comes to control, compliance, and call quality. ”

Patient Financial Services Manager at a national hospital system

“ Since 2007, FMA Alliance has been a valuable partner to [our national hospital system]. FMA provides an exemplary recovery program that has consistently assisted us in meeting our annual goals. FMA's dedicated staff... patient oriented agents and their customer service department ... has developed a seamless process that has worked well over the years. FMA's ability to monitor and record 100% of the calls [and] their zero tolerance complaint policy aligns well with our culture and philosophy. ”